🎯 Who are we?
PerfectDraft Europe, a subsidiary of AB InBev, specializes in domestic beer taps and 6L kegs, available throughout Europe: France, Belgium, the Netherlands, Italy, Germany, Spain, Sweden, etc.
Come and discover us here:https://www.perfectdraft.com/fr-fr/
Our mission? To bring the draft beer experience home, with a passionate, caring, and inclusive team.
💡 Your main missions
As an intern in our customer service department, you will work closely with the support team to:
- Manage customer requests in French
- Handle questions related to our taps, kegs, deliveries and returns
- Follow up on tickets rigorously (e.g. FAQs, deadlines, shipping tracking or barrel returns)
- Escalate technical or sensitive cases (warranty, product incident)
- Feed the FAQ and improve our support tools (e.g. customer service tutorials)
- Collaborate with the Logistics, CRM and E-Commerce teams to streamline the customer experience
- Animate our communities on the networks
🎓 Profile sought
You are a student in a BAC+3 to BAC+5 training course – business school, communication, management or equivalent, with:
- A strong appetite for customer relations
- Excellent written communication (fluent French)
- Empathy, patience, sense of service and rigor
- Taste for beer or interest in the PerfectDraft project would be a plus 🎯
- Knowledge of ticket management or CRM is a bonus
🛠 What you bring / gain
- Concrete experience in an international and dynamic environment
- Develop your interpersonal and digital skills (CRM, chat, email)
- Excellent integration within a caring and stimulating team
Gratuities:
- Restaurant vouchers
- €1,300 gross/month
- Additional end-of-internship bonus depending on the achievement of objectives
- 50% transport reimbursement
📩 Application
You can also send your CV + cover letter to < email deleted for security reasons >
with the subject line: “Customer Service Assistant Internship – [Your first and last name]”.
Join our team to enrich the PerfectDraft experience and grow in a warm, innovative and passionate universe!
